Introduction
At Karunya Health Care, we value your privacy and are committed to protect your personal data
and medical information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our
website, book appointments, or receive services from us.
By using our website, you agree to the terms described in this policy.
Information We Collect
We collect personal and health-related information only as necessary to provide quality
healthcare services. The data we may collect include:
Personal Information
● Full name
● Contact details (Phone Number, Email Address, Address)
● Age and Gender
● Appointment details and department whom to consult
Medical Information
● Medical history, symptoms, diagnosis, and treatment details.
● Test reports and prescriptions
How We Use Your Information
Your information is used for healthcare and communication purposes such as:
● Scheduling and managing appointments
● Providing medical consultation and treatment
● Maintaining patient records as required by medical regulations
● Sending appointment reminders or health related updates
● Improving our websites and services
We do not sell, rent, or trade your personal data with third parties.
How We Protect Your Information
We use appropriate administrative, technical, and physical safeguards to protect your
information from unauthorized access, misuse, or disclosure.
● Secure servers and password protected systems
● Limited access to patient data for authorized staff only
However, no online platform is 100% secure, and while we take every precaution, we cannot
guarantee absolute data security.
Sharing of Information
Your data may be shared only under the following circumstances:
● With our medical professionals and authorized staff for treatment purposes
● With diagnostic centers or partner healthcare providers (with your consent)
● For emergency situations, where disclosure is necessary to protect your health or safety.
Cookies and Analytics
● Our website may use cookies to enhance user experience and track visitor statistics.
● Cookies are small files stored on your device that help us understand how you use our
site.
● You can disable cookies in your browser settings if you prefer, but some parts of the
website may not function properly as a result.
Your Rights
You have the right to:
● Access the personal data we hold about you
● Request correction or deletion of inaccurate information
● Withdraw consent for certain uses of your data (where applicable)
● To exercise these rights, please contact us through the details provided below
Third-Party Links
● Our website may contain links to third-party websites or payment gateways.
● Please note that we are not responsible for the privacy practices of these external sites.
● We encourage you to review their privacy policies before providing any personal
information.
Retention of Data
We retain personal and medical information only for as long as necessary to fulfill healthcare
purposes or comply with legal obligations under Nepalese medical regulations.
Updates to This Policy
Karunya Health Care may update this Privacy Policy from time to time. Any changes will be
posted on this page with an updated “Last Updated” date.
We encourage you to review this policy periodically to stay informed about how we protect your
data.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your
data, please contact us at:
Karunya Health Care
Mahalaxmisthan-05, Lalitpur
karunyahealthcare2025@gmail.com
www.karunyahealthnepal.com
01-5424111, 9765024111