FAQs
General Clinic Information questions
We are conveniently located at:
Mahalaxmisthan-05, Lalitpur
(Near Mahalaxmisthan Temple, 1 minutes from Mahalaxmisthan chowk, Ring-road)
Our clinic hours is based on the day of the week, namely:
- Regular Hours: 8:00 AM to 7:00 PM (Sunday-Friday)
- Saturday: 8:00 AM to 2:00 PM
While walk-ins are welcome, we strongly recommend appointments to:
✓ Ensure doctor availability
✓ Prepare for your specific needs
Book via phone, WhatsApp, or our online portal.
Appointments & Consultations questions
You can book appointment through any of the following methods:
- Call: 01-5424111, 9765024111
- WhatsApp: 9765024111
- Book Online
- In-Person: Visit our clinic at Mahalaxmisthan – 05, Lalitpur.
Yes, you can reschedule or cancel your appointment. Please notify us at least 2 hours in advance:
- Call or WhatsApp to reschedule
- We charge no cancellation fees apply
During your first visit, please bring:
- Previous medical reports (if any)
- List of current medications
Services & Treatments questions
We, at Karunya Health Care, provide comprehensive care including:
- General Medicine
- Psychiatry & Mental Health
- Pediatrics
- Gynecology
- Diagnostics
- Chronic Disease Management
See our Services Page for full details.
We accept payment methods, such as:
- Cash
- Mobile Payment (eSewa, Khalti)
Yes, our medical services are affordable. We offer:
- Transparent pricing
- Competitive rates
- Special packages for:
-
- Senior citizens
- Students
- Regular patients
-
Mental Health Services questions
Consider consulting our psychiatrists if you experience:
- Persistent sadness/anxiety
- Sleep/appetite changes
- Difficulty functioning
- Substance dependence
- Confidential consultations available.
Absolutely, mental health services are confidential. We follow strict:
- Doctor-patient confidentiality
- Private counseling rooms
- Secure medical records
Yes and no, it generally depends on the patient. Our psychiatrists may prescribe after:
- Thorough evaluation
- Diagnosis confirmation
- Regular follow-ups
Diagnostics & Tests questions
Some tests may require 8-12 hour fasting:
- Blood sugar
- Cholesterol
- Certain hormone tests
We’ll inform you when booking.
It depends on the test itself. Most reports are ready:
- Routine tests: 24 hours
- Specialized tests: 2-3 days
- Urgent cases: Same day (extra charge)
Yes, you can! We provide:
- WhatsApp/Email reports
- Secure online portal access
- Physical copies at clinic